FAQs

Q: How does the Software as a Service (SaaS) model save money?

A: SaaS is rapidly becoming the de facto standard for software applications. Most large software companies now offer (or plan to offer) their applications via this model. What this means for the consumer is no capital requirement for the software procurement, hardware procurement, professional services to install the systems, and no upgrade costs. All new versions of the software and hardware upgrades are included in the monthly cost. It effectively moves your IT support costs from capital expenses to operational expenses.

Q: Please explain the 30 day money back guarantee and the difference between this and a 30 day free trial period?

A: Our corporate model is to give our clients direct access to our developers for the purpose of customizing and personalizing the applications to meet their specific business requirements. The amount of time that our developers spend with each client is factored into our overall value proposition. This investment makes it very difficult to offer a 30 day free trial. Others who offer this are providing access to very basic templates. Instead, what we provide is a customized application built to meet your needs and, if you are not pleased, we will refund your money. This gives you the ability to not only test drive the application, but also gives you the experience of how it can immediately make your organization more efficient if configured properly from the onset. We are not interested in offering low value "Out_of_the_box" applications to the market, as we feel there are enough other companies doing this. With a direct, customer centric focus on the application look, feel and design we think that we offer a much more effective and dynamic package to our customers that is much more valuable than a 30 day free trial.

Q: What is the purpose of bundling applications?

A: Bundling is simply the integration of two or more applications. Many of our applications can be bundled to give our clients a more powerful overall platform. By integrating, our clients get more capabilities, better efficiency, more scalability, faster time to market, and overall savings by using a single provider.

Q: Can ShareCAD Pro be purchased separately for use on our own SharePoint platform?

A: ShareCAD can be purchased as a hosted or stand alone product Please contact Sales for more information.

Q: How is security handled?

A: PHASE 2 International regards the security of our clients' data and our facilities as paramount to our success. We utilize fully redundant application_layer firewalls to secure our datacenters, hardware_based intrusion detection devices to monitor/report all communications to and from our applications, and client based security software. Additionally, nightly backups of client data are performed to ensure the data is secure.

Q: How do I get support, when required?

A: PHASE 2 International has Customer Support Technicians available from 9am _ 9pm EST at 1-800-254-9715, or at support@phase2int.com. All clients are entitled to free support for the applications we are hosting for them including password issues, questions about functionality, customization questions, design support, and client related issues. We encourage our clients to communicate with us to ensure that we can be as proactive as possible in evolving our offerings to meet their needs.